At 0ne-o-0one, we are committed to providing high-quality digital IT solutions. As all our products are digital, we have established a clear Refund and Return Policy to ensure a smooth experience for our customers.
Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Technical Issues:
- If you are unable to access or use the purchased digital product due to technical issues that cannot be resolved after troubleshooting, you may be eligible for a refund.
- Incorrect Product Delivery:
- If the product you receive differs significantly from the description or is not as advertised, you may qualify for a refund.
- Defective Digital Files:
- If the digital product is incomplete, corrupted, or defective and cannot be replaced with a functioning version within 7 days, a refund may be granted.
Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of Mind:
- As our products are digital, we do not offer refunds for simply changing your mind after purchase.
- Customer Misunderstanding:
- Refunds will not be granted if the product was purchased due to a misunderstanding of its features or content, as all details are clearly outlined on the product page.
- Unauthorized Use or Distribution:
- If the product has been downloaded, shared, or used in an unauthorized manner, the purchase will be considered final.
- Late Requests:
- Refund requests made more than 14 days after the original purchase date will not be considered.
Refund Request Process
To request a refund, you must provide:
- Proof of Purchase:
- Please provide the order number or transaction ID to verify your purchase.
- Detailed Explanation of the Issue:
- Describe the problem clearly and include relevant documentation, such as error messages, screenshots, or other evidence, to support your claim.
Resolution Timeline
Refund requests are generally processed within 7 business days. If approved, the refund will be issued to the original payment method within 7–10 business days, depending on your payment provider.
Alternative Resolutions
If a refund is not possible, we may offer the following alternatives:
- Product Replacement: A corrected or updated version of the purchased product.
- Store Credit: Credit for future purchases on our website.
Important Notes
- All sales are final unless they meet the refund criteria outlined above.
- This policy is designed to protect both our customers and the integrity of our digital products.
By purchasing from 0ne-o-0one, you agree to the terms outlined in this Refund and Return Policy.